Ali
Member
- Messages
- 1,612
- Location
- Cheshire
Hooked up the R-Tech TIG161 last night to glue a few bits together. All set…wouldn’t strike an arc, could just see the HF but only outputting very low amps. Checked the consumables, swapped the torch, tried the pedal, no luck. Took the panels off and blew it out with an airline, but it was pretty clean anyway and I was clutching at straws at that stage .
It’s a 2014 machine I think, so getting on a bit but doesn’t get a lot of use.
Sent R-Tech a message asking advice but resigned myself to probably sending it off to have them look at it. Then remembered I was passing today, so sent another message asking if I could drop it off. Had a phone call from Ben this morning saying “yes, bring it in”, which worked out well as I was at the services 10 mins down the road. Pulled up and dropped it off at 10am, he said he would have a look and give me a call. 3pm I check my emails and there’s a message saying it’s ready to collect! Dropped in on the return leg, wallet quivering anticipation of the sudden weight loss it was expecting to experience.
“Here you go, it needed a new board - it’s Friday so we’ll do it FOC.”
Had to scrape my jaw off the floor…a circuit board in a welder 9 years out of warranty replaced for nothing! On the same day!
I’d like to think I’m a good customer when I’m having a welding stint, but I haven’t even bought anything from them for at least 18 months.
Top company!
Now I need to think up something to send them as a thank you, that’s made my week.
It’s a 2014 machine I think, so getting on a bit but doesn’t get a lot of use.
Sent R-Tech a message asking advice but resigned myself to probably sending it off to have them look at it. Then remembered I was passing today, so sent another message asking if I could drop it off. Had a phone call from Ben this morning saying “yes, bring it in”, which worked out well as I was at the services 10 mins down the road. Pulled up and dropped it off at 10am, he said he would have a look and give me a call. 3pm I check my emails and there’s a message saying it’s ready to collect! Dropped in on the return leg, wallet quivering anticipation of the sudden weight loss it was expecting to experience.
“Here you go, it needed a new board - it’s Friday so we’ll do it FOC.”
Had to scrape my jaw off the floor…a circuit board in a welder 9 years out of warranty replaced for nothing! On the same day!
I’d like to think I’m a good customer when I’m having a welding stint, but I haven’t even bought anything from them for at least 18 months.
Top company!
Now I need to think up something to send them as a thank you, that’s made my week.