I need to rant.
Fibre finally got installed along the road in May.
So optimistically placed an order with BT to get the phone line regraded to fibre, and get BT TV with Sports again.
Queue BT TV activation and the subscription being double billed (£49 x 2), and the order for fibre install disappearing into the BT black hole.
Phone up "we'll have to cancel all the orders, and start again. We'll also refund the charges".
Only thing refunded was a single TV sub, and continually chased to return equipment I never even received.
Spat the dummy out on one of their facebook ads, at which point you get connected to a complaint handler.
They manage to get everything cancelled, and said I shouldn't even have been billed for BT TV until the fibre was installed, as you shouldn't be able to get the TV until the broadband is active (I've been running on a 4G router for the past few years).
Went to re-order everything, but they say the phone number cannot be guaranteed with the fibre switchover, so told them to leave everything cancelled.
Order Fibre via Andrews&Arnold (not the cheapest, but very good at what they do), and they confirm a new fibre install will leave the copper in place, so installation date set.
Openreach sub-contractor turns up a fortnight ago.
Has a quick walk around, and says he doesn't have a long enough cable to reach the DP (130m along the road), but proceeds with the internal install, so just the outside work needing done.
AA chase this with Openreach, and advise job has been bumped to the OR engineering team to sort, with booked install for today.
Was away Friday/Saturday, but got home Saturday night and seen coil of fibre taped to DP pole.
Text message this morning, saying OR engineer will be there this afternoon (I was at work).
OR engineer phones saying he can see the fibre outside the house, and he shouldn't need access.
A few hours later, get another call, "Do you have any VOIP phones?"
Er, no. The job was for a new provision, not a regrade.
Highlight that the copper line is still with BT, and shouldn't have been touched, and the fibre is with a separate provider, so VOIP isn't going to work.
Get home while all this is going on, to a very apologetic OR engineer.
He admitted he had only seen BT wholesale on the order, and there were no notes to say it was a new install, so he'd assumed it was a standard regrade, and removed the copper line when he was up the poles running the fibre.
And he wasn't trained on copper, so had no way to reinstall it.
Several phone calls later to his manager, and a copper capable engineer should be here hopefully tomorrow or definitely Wednesday (jobs for tomorrow are already planned, so tomorrow would be dependant on other jobs) to run a new copper line.
Also turns out the coil of fibre on the pole was for me, as an engineer on Friday had picked up the job early, but he'd got the cable stuck in the hedge and broken it, so gave up for the day, coiled it up and left it for today's appointment to redo.
Fibre finally got installed along the road in May.
So optimistically placed an order with BT to get the phone line regraded to fibre, and get BT TV with Sports again.
Queue BT TV activation and the subscription being double billed (£49 x 2), and the order for fibre install disappearing into the BT black hole.
Phone up "we'll have to cancel all the orders, and start again. We'll also refund the charges".
Only thing refunded was a single TV sub, and continually chased to return equipment I never even received.
Spat the dummy out on one of their facebook ads, at which point you get connected to a complaint handler.
They manage to get everything cancelled, and said I shouldn't even have been billed for BT TV until the fibre was installed, as you shouldn't be able to get the TV until the broadband is active (I've been running on a 4G router for the past few years).
Went to re-order everything, but they say the phone number cannot be guaranteed with the fibre switchover, so told them to leave everything cancelled.
Order Fibre via Andrews&Arnold (not the cheapest, but very good at what they do), and they confirm a new fibre install will leave the copper in place, so installation date set.
Openreach sub-contractor turns up a fortnight ago.
Has a quick walk around, and says he doesn't have a long enough cable to reach the DP (130m along the road), but proceeds with the internal install, so just the outside work needing done.
AA chase this with Openreach, and advise job has been bumped to the OR engineering team to sort, with booked install for today.
Was away Friday/Saturday, but got home Saturday night and seen coil of fibre taped to DP pole.
Text message this morning, saying OR engineer will be there this afternoon (I was at work).
OR engineer phones saying he can see the fibre outside the house, and he shouldn't need access.
A few hours later, get another call, "Do you have any VOIP phones?"
Er, no. The job was for a new provision, not a regrade.
Highlight that the copper line is still with BT, and shouldn't have been touched, and the fibre is with a separate provider, so VOIP isn't going to work.
Get home while all this is going on, to a very apologetic OR engineer.
He admitted he had only seen BT wholesale on the order, and there were no notes to say it was a new install, so he'd assumed it was a standard regrade, and removed the copper line when he was up the poles running the fibre.
And he wasn't trained on copper, so had no way to reinstall it.
Several phone calls later to his manager, and a copper capable engineer should be here hopefully tomorrow or definitely Wednesday (jobs for tomorrow are already planned, so tomorrow would be dependant on other jobs) to run a new copper line.
Also turns out the coil of fibre on the pole was for me, as an engineer on Friday had picked up the job early, but he'd got the cable stuck in the hedge and broken it, so gave up for the day, coiled it up and left it for today's appointment to redo.
. Plusnet and Openreach..............absolute testicle jugglers the lot of them. Layers and layers of middle management, call centers, third party contractors, and insurance companies. Absolute shizzle show from start to finish. Trying to explain that this is not acceptable workmanship for anyone let alone an "engineer" 
