DHL

[Brad93]

You'd think christmas comes as a surprise to them every year.

 

[Popcorn]

It's funny coz strangely enough stuff from amazon has been arriving early here.

 

[Kram]

I do not use the kraut armholes. A few year back, before covid, I ordered something next day which was urgent. They did not deliver. I phoned up to arrange collection and the premium rate phone number, did not warn me that it was premium rate, and it cost me about an extra 15 quid in phone charges, plus the petrol etc...

This was after the rule/law change preventing premium rate numbers for customer service use? (I cant remember exactly). The IVR and person I spoke to kept me on the line as long as possible, mostly on hold.

As a result, when ever I see a DHL van or lorry, I play the silly game of trying to slow it down and inconvienience it as much as possible (within the allowences of the highway code, ofcourse). A particually joyous moment was when driving a council work van, I saw a DHL stop in an unsuitable place on the road near where I needed to be - plenty of sensible parking very close. I blocked it in for a while, as I attended to my duties. He was quite irritated when I returned

 

[arther dailey]

I do not use the kraut armholes. A few year back, before covid, I ordered something next day which was urgent. They did not deliver. I phoned up to arrange collection and the premium rate phone number, did not warn me that it was premium rate, and it cost me about an extra 15 quid in phone charges, plus the petrol etc...

This was after the rule/law change preventing premium rate numbers for customer service use? (I cant remember exactly). The IVR and person I spoke to kept me on the line as long as possible, mostly on hold.

As a result, when ever I see a DHL van or lorry, I play the silly game of trying to slow it down and inconvienience it as much as possible (within the allowences of the highway code, ofcourse). A particually joyous moment was when driving a council work van, I saw a DHL stop in an unsuitable place on the road near where I needed to be - plenty of sensible parking very close. I blocked it in for a while, as I attended to my duties. He was quite irritated when I returned

understand your annoyance at the firm, but sorry can t agree with taking it out on the drivers ,lets face it they are regular people like you and me just trying to pay their bills and what happened to you wasnt their fault , obviosly not saying this to anoy or fall out with you in any way , but trust me multi drop delivery driver is a thankless job on a good day .(used to do it in town(london) )not for dhl either

 

[George A2Y]

Hi Brad, I got exactly the same message today, which basically reads as 'We can't cope so suck it up'
My DHL experience dates back to Monday the 18th Nov when they picked up my order from Halfords, tracking duly had it at the delivery warehouse & out for delivery on I think Thursday the 21st Nov. There was no delivery or attempt to deliver, cutting the saga a bit short I contacted DHL & it was obvious they had lost it. What really pi**es me off is the tracking never updated from 'Out for delivery on the 21st) On Thurs 28th tracking changed to inform me the parcel was at the delivery warehouse. Although there was no delivery day I thought great they have found it and it's almost here - how naieve.
Next update was a very curt, your parcel has been returned to sender you need to contact them. No explanation, no excuse & no apology.
Halfords have resent the order & apparently it is to be delivered Monday 9th Dec - not holding my breath!
Reasonable delays I can cope with but, as I am a one man band, I need accurate & timely tracking so I can be at home for bulky deliveries.

I do hope Brad and others have a better festive experience with DHL than I am having.

 

[Kram]

understand your annoyance at the firm, but sorry can t agree with taking it out on the drivers ,lets face it they are regular people like you and me just trying to pay their bills and what happened to you wasnt their fault , obviosly not saying this to anoy or fall out with you in any way , but trust me multi drop delivery driver is a thankless job on a good day .(used to do it in town(london) )not for dhl either

You choose who you work for. Anyway if delivery drivers park sensibly when a space is available... Its not acceptable to just dump it anywhere with hazards on.

My cousin works for Argos as a delivery driver. He tells me he often, perhaps on a daily basis, marks things as delivered before he gets to them, to make his statistics look better. He doesnt see that as fraud or why a customer may be greatly irritated by his decietful actions. I dont use Argos either.
Our RM, Parcel force and DPD drivers always mark things delivered, not in or whatever they like to suit their statistics.

 

[arther dailey]

You choose who you work for. Anyway if delivery drivers park sensibly when a space is available... Its not acceptable to just dump it anywhere with hazards on.

My cousin works for Argos as a delivery driver. He tells me he often, perhaps on a daily basis, marks things as delivered before he gets to them, to make his statistics look better. He doesnt see that as fraud or why a customer may be greatly irritated by his decietful actions. I dont use Argos either.
Our RM, Parcel force and DPD drivers always mark things delivered, not in or whatever they like to suit their statistics.

Wow, glad your not on the level of your cousin ,hate that , only had one incident where a driver marked as delivered ..it was nt, got straight on to managment , they found parcel hidden in van and told me he does nt work here anymore.

 

[Shedendman]

DHL Dropped it,Had it,Lost it