Parkside warranty

[charlysays]

I bought a cordless sabre saw in january. Its had a fair bit of use pruning and chopping sections out of my scimitars chassis, its been invaluable tbf. I lost the base plate/ adjustable foot in a hedge somewhere, emailed parkside about getting a replacement foot and they said they can't supply it so they're refunding the whole purchase price of the saw (£30). Maybe this is standard but it seems very self deprecating of them, quite impressive. The saw meanwhile is still useable if you can keep the teeth cutting rather than gripping. I've had much worse warranty experiences with Snap-On! Thumbs up Parkside!

 

[Gritineye]

Yep, no quibble, they take your word at the till when you return stuff, don't even look at it.

 

[winchman]

I had the same with a grinder, gave up after 6 months just refunded me

 

[droopsnoot]

I had a similar thing with an Aldi mini grinder - I got in touch to say that the collet had worn away and wasn't gripping the tools any more and could they provide me with another, and they sent me a complete new multi-tool with all the attachments.

 

[marlinspike]

I bought a cordless sabre saw in january. Its had a fair bit of use pruning and chopping sections out of my scimitars chassis, its been invaluable tbf. I lost the base plate/ adjustable foot in a hedge somewhere, emailed parkside about getting a replacement foot and they said they can't supply it so they're refunding the whole purchase price of the saw (£30). Maybe this is standard but it seems very self deprecating of them, quite impressive. The saw meanwhile is still useable if you can keep the teeth cutting rather than gripping. I've had much worse warranty experiences with Snap-On! Thumbs up Parkside!

They were good with a soldering iron I bought. I had only used it a couple of times in 2 years but the switch was only working intermittently. As it was outside the one year since purchase I had to email Germany. Would have been happy with a replacement or repair but instead got a full refund, no arguments.

 

[bourbon]

And there is a big problem. Retailers are entitled to attempt a repair before replacement. The amount of abuse we have to take, when it is explained that we have to send it to Head office, is unreal

 

[marlinspike]

It did say that in the Parkside warranty actually - that they were entitled to offer a repair. As it was £8 ish when I bought it it obviously wasn't worth the bother. I had assumed Lidl would refund in store as it's their brand but they referred me to Germany. This is why I always keep receipts.

 

[Gritineye]

It did say that in the Parkside warranty actually - that they were entitled to offer a repair. As it was £8 ish when I bought it it obviously wasn't worth the bother. I had assumed Lidl would refund in store as it's their brand but they referred me to Germany. This is why I always keep receipts.

Receipts can fade well before the warranty period is up, best to toke a pic and save it somewhere.

 

[rtcosic]

It did say that in the Parkside warranty actually - that they were entitled to offer a repair. As it was £8 ish when I bought it it obviously wasn't worth the bother. I had assumed Lidl would refund in store as it's their brand but they referred me to Germany. This is why I always keep receipts.

Receipts can fade well before the warranty period is up, best to toke a pic and save it somewhere.

Or download the Lidl app and have digital receipts available 'for ever'.

It's worth it for that alone never mind the various special offers.

No2 son and I have an unofficial competition based on who 'saved' more at Lidl this month. Excluding the orange and green stickers (GREEN stickers! Oh the green 60% off stickers! Be still my beating heart.) my best has been about £20.

No, I can't be bothered to trawl through years of digital receipts to get the exact number.

 

[rtcosic]

Receipts can fade well before the warranty period is up, best to toke a pic and save it somewhere.

Sorry missed yours. Digital receipts old boy, digital receipts. Get with the 21st century - taking photographs indeed. 35mm, 620, 120 or something more obscure?

 

[Robotstar5]

Sorry missed yours. Digital receipts old boy, digital receipts. Get with the 21st century - taking photographs indeed. 35mm, 620, 120 or something more obscure?

Buy a box of oxo cubes with every shop and use the box to make a pinhole camera to take a picture of the receipt?

Do kids still make pinhole cameras at school?

 

[ajlelectronics]

Sorry missed yours. Digital receipts old boy, digital receipts. Get with the 21st century - taking photographs indeed. 35mm, 620, 120 or something more obscure?

One receipt only needs one plate, not a roll of film!

 

[rtcosic]

Ah, tintype - forgot about that more modern technique.

There was a practical display of this at the local library earlier in the year.

 

[dave h 2]

Visited a warehouse once that had a corner dedicated to Lidl returns, roughly a half size container full of random stuff all heaped up on the floor.

 

[Gritineye]

Sorry missed yours. Digital receipts old boy, digital receipts. Get with the 21st century - taking photographs indeed. 35mm, 620, 120 or something more obscure?

You mean your phone that you have in one hand to pay for the item does't have a handy camera to snap the receipt you're holding in the other as you leave the till? How 17th century...

 

[tigdlo]

My 2nd replacement Parkside angle grinder arrived yesterday, the first had very little use and the 2nd looks almost new. The first had an intermittant arcing issue then would cut out, the second one, the speed controller went with a bang. The warranty is painless enough even without a receipt but still very wasteful if I couldn't have fixed them up enough to make them usable.