Turn around

[Jlg]

Does anyone know what the turnaround time is on a machine sent back to esab for warranty work is

 

[Brad93]

Does anyone know what the turnaround time is on a machine sent back to esab for warranty work is

Depends how quick the part comes in. What is the machine and the issue?

 

[Richard.]

Depends how quick the part comes in. What is the machine and the issue?

I think he has a buddytig 160
Distributor you bought it from should sort it iirc.

 

[Jlg]

Yes it's a buddy tig they said they phoned esab and they told them it had to go back to them the problem is the fan stopped working and it keeps tripping a 32a fuse

 

[Arclikeharrypotter]

I'm sure the company you bought the set off will supply you with a replacement until yours is back with you?

 

[Jlg]

I'm sure the company you bought the set off will supply you with a replacement until yours is back with you?

No they won't they have had it a week up to now and im getting twined at by someone that paid upfront for a dog box and I can't do a thing until I get it back I think when I get my acdc welder I will be getting from a shop that lends you a welder until yours is fixed

 

[slim_boy_fat]

No they won't they have had it a week up to now and im getting twined at by someone that paid upfront for a dog box and I can't do a thing until I get it back I think when I get my acdc welder I will be getting from a shop that lends you a welder until yours is fixed

If they're with striking distance [not literally ], I'd

a) demand to speak to the branch manager/Company CEO and explain my quandry
b) if dealing at a distance, as above then check to see if they're listed here https://www.ceoemail.com/ [scroll down alphabetical listings]. If so, a
non-confrontational email addressed to the CEO will be guaranteed to elicit action. I can personally vouch for its efficacy, as can friends to whom I've passed it.

Let us know how you get on.

 

[Ashley Burton]

Where abouts are you?

 

[cumbriasteve]

No they won't they have had it a week up to now and im getting twined at by someone that paid upfront for a dog box and I can't do a thing until I get it back I think when I get my acdc welder I will be getting from a shop that lends you a welder until yours is fixed

Not sure what a dog box is but there is a mig and MMA set here you could use.

I don't lend the machines out but you would be welcome to use the workshop if it helps you out.

 

[Jlg]

If they're with striking distance [not literally ], I'd

a) demand to speak to the branch manager/Company CEO and explain my quandry
b) if dealing at a distance, as above then check to see if they're listed here https://www.ceoemail.com/ [scroll down alphabetical listings]. If so, a
non-confrontational email addressed to the CEO will be guaranteed to elicit action. I can personally vouch for its efficacy, as can friends to whom I've passed it.

Let us know how you get on.

It was the owner I spoke to whoe said that

 

[Jlg]

Not sure what a dog box is but there is a mig and MMA set here you could use.

I don't lend the machines out but you would be welcome to use the workshop if it helps you out.

It's a stainless dog crate to put in the boot I'll see if I get it back next week and if not I'll send you a pm

 

[Jlg]

Where abouts are you?

Carlisle

 

[Appyasme1]

Carlisle

I am suprised the company you bought your machine from do not have a service engineer.There must be other distributors in Cumbria that have engineers

 

[Jlg]

I am suprised the company you bought your machine from do not have a service engineer.There must be other distributors in Cumbria that have engineers

There was others but they recommend taking it to where it came from because they charge

 

[Appyasme1]

Surley any Esab distributor is honour bound to repair the machine,under warranty, and invoice Esab.That`s how it used to be in Reg Haywards day.

 

[Brad93]

Surley any Esab distributor is honour bound to repair the machine,under warranty, and invoice Esab.That`s how it used to be in Reg Haywards day.

Unfortunately, distributors don’t carry out warranty repairs for ESAB as far as I know. It has to go to one of the approved service technicians.

 

[Ashley Burton]

Carlisle

If you were closer I would of helped out a fellow member

 

[Richard.]

I am suprised the company you bought your machine from do not have a service engineer.There must be other distributors in Cumbria that have engineers

It’s a buddy tig. I doubt it will go anywhere near a service engineer. It will go in the bin and a new one sent out to replace it I’d imagine.

 

[Jlg]

It’s a buddy tig. I doubt it will go anywhere near a service engineer. It will go in the bin and a new one sent out to replace it I’d imagine.

The shop said it would be repaired but I don't know ill give them till end of next week to get it sorted or I'll be complaining I think when I get my acdc tig I'll get a better quality one

 

[Brad93]

The shop said it would be repaired but I don't know ill give them till end of next week to get it sorted or I'll be complaining I think when I get my acdc tig I'll get a better quality one

I’m not being funny but a buddy tig is a Chinese budget machine.
If you went for a ESAB CaddyTig DC it would be very reliable. That’s a European machine.