- Messages
- 22,437
- Location
- Birmingham
BT do that, although they do send a couple of emails warning you they will be removing it which if you don't monitor that account is pointless.
- Thread starter Ross365
- Start date
BT do that, although they do send a couple of emails warning you they will be removing it which if you don't monitor that account is pointless.
That can happen with an email or internet service provider (especially the free ones) but not on a WEB site where you pay for the hosting service. Depending on the service being paid for there might be an allocation of 100 email addresses and you can set up 1 or 100 and they stay as long as you pay for the service - even if none of them is used.
Jack
Wedg1e
They call me Mr. Bodge-angles
- Messages
- 7,735
- Location
- Teesside, England
I was with the same ISP for a number of years and they allowed multiple email accounts, so I found it useful to have some 'kosher' ones and a couple of 'burner' accounts for things I might want to wriggle out of 
When I closed my account they said the various addresses would cease to function after about 90 days.
Some of them did... but some remained in service for a lot longer, until without further warning I'd find I couldn't get in.
Seven years later and a couple of them are still working...
- but I have gmail set up in reserve, ready for when they don't.
I use Thunderbird, it has aggro with gmail (you can only access from a couple of devices, so one of my laptops can't get in depite all the setting being identical with the other one). My old POP accounts still access from multiple devices quite happily.
When I closed my account they said the various addresses would cease to function after about 90 days.
Some of them did... but some remained in service for a lot longer, until without further warning I'd find I couldn't get in.
Seven years later and a couple of them are still working...
- but I have gmail set up in reserve, ready for when they don't.I use Thunderbird, it has aggro with gmail (you can only access from a couple of devices, so one of my laptops can't get in depite all the setting being identical with the other one). My old POP accounts still access from multiple devices quite happily.
Ross365
Member
- Messages
- 1,877
- Location
- UK
I’m still struggling with this problem. The guy who set up my website is being pretty slow in responding to my mails. Firstly he said to use these settings
Username: aaaaa@bbbbb.co.uk
Password: Use the email account’s password.
Incoming Server: mail.bbbbb.co.uk
IMAP Port: 993
POP3 Port: 995
Outgoing Server: mail.bbbbb.co.uk
SMTP Port: 465
Authentication is required for IMAP, POP3, and SMTP.
Those setting failed to get the old account working and just returned the usual "failed to connect to server bbbbb.co.uk". The server port number is different from the one which my working account uses, but that does work on the problem account either.
To check the password being used is correct, he suggested going to mail2web and try logging and that worked and showed the account is receiving and storing mail. So, I’m now waiting for his next bit of advice. I suggested completely deleting the account and starting with a new one, but he didn’t go for that. Any advice appreciated.
Username: aaaaa@bbbbb.co.uk
Password: Use the email account’s password.
Incoming Server: mail.bbbbb.co.uk
IMAP Port: 993
POP3 Port: 995
Outgoing Server: mail.bbbbb.co.uk
SMTP Port: 465
Authentication is required for IMAP, POP3, and SMTP.
Those setting failed to get the old account working and just returned the usual "failed to connect to server bbbbb.co.uk". The server port number is different from the one which my working account uses, but that does work on the problem account either.
To check the password being used is correct, he suggested going to mail2web and try logging and that worked and showed the account is receiving and storing mail. So, I’m now waiting for his next bit of advice. I suggested completely deleting the account and starting with a new one, but he didn’t go for that. Any advice appreciated.
skotl
Forum Supporter
- Messages
- 9,924
- Location
- Edinburgh, UK
That's good news as that means your underlying email account is up and running and you have the correct connection details (server address, username and password).
The details that you provided to mail2web allow that app ("mail2web") to act as a proxy, or go-between, between you and the mail service.
Thunderbird acts in exactly the same manner - if you feed it the correct details it will connect to your mail service, read the emails and shows them to you.
So there isn't a problem with your mail service; it's up and running, and you have the correct connection details as they work with mail2web.
I now think you're out of options on this open forum because you are, very sensibly, not sharing the real details with me, the forum and everyone else on the internet. The problem is that you need to find someone that you trust with these details who can help you reconfigure Thunderbird.
Your best bet, which you're pursuing, is "the guy"; If that doesn't pan out then I'm sure there's a bunch of us on here who can help, but it will be waaaaaaaaaaaaaaaaaaaay easier to do it by phone, Zoom, Teams or whatever. I'm happy to help out over the weekend as, I'm sure, are some of the other contributors - let any of us know via IM.
In summary, though, the worst case (lost account access, don't know the correct password, etc.) doesn't seem to be the issue here - it's "just" configuring Thunderbird.
Well, the user name and password are correct but the other configuration details may not be. In particular, the required authentication was not specified. It is worth trying what I suggested and some minor variations. Other than that, the Man needs to be a little more proactive.
I agree that the finer details should remain secret and we should be careful not to cross that line..
Jack
