Inverter went pop !!!

matt1978 · Mar 5, 2015

I've spoke with Adan today he is one of the directors, he hasn't been directly involved but he's going to speak to the engineer to see if it's been repaired and if not he going to let me know tomorrow.

Vmac · Mar 5, 2015

Thanks Matt !

matt1978 · Mar 9, 2015

I'm out of the country so havnt been able to give it as much attention as I'd of hoped but as far as I know, it's been repaired under warranty for you and should be available to collect now (if you haven't already)

Vmac · Mar 9, 2015

Rite' cheers Matt , will get them on tomorrow if a get a minute !
70 odd miles there and back , so will ask Ian to fetch it down with him next week when he's down .
Thanks for your help Matt very much appreciated ! :welder:

Richard. · Mar 9, 2015

That's a good result. I'm a happy lorch customer and I don't even own one. Nice one Matt. I know you praise this distributer/service centre highly but I get the feeling this might not of had the same happy ending had you personally not been involved.

matt1978 · Mar 9, 2015

Unfortunately Richard this wasn't a Black and White case (or Lorch Orange?!?) Mathiesons have been Lorch agents since we first entered the UK market in 2005 and have a lot of factory trained service engineers employed and in general terms I can't speak highly enough of them.

They have a set of Black and White guidelines to work to and sometimes that doesn't lend itself very well to "grey" scenarios like this one, so it's sometimes necessary to put another solution in place to ensure the on going satisfaction of the customer.

All's well that ends well

Richard. · Mar 9, 2015

I thought you handled the situation superbly if I'm honest. It was a good read and great to see the result come through at the end.

Kent · Mar 10, 2015

matt1978 said:
Unfortunately Richard this wasn't a Black and White case (or Lorch Orange?!?) Mathiesons have been Lorch agents since we first entered the UK market in 2005 and have a lot of factory trained service engineers employed and in general terms I can't speak highly enough of them.

They have a set of Black and White guidelines to work to and sometimes that doesn't lend itself very well to "grey" scenarios like this one, so it's sometimes necessary to put another solution in place to ensure the on going satisfaction of the customer.

All's well that ends well

Its in the grey that you find out about how much the company value your future business and there reputation. Lorch themselves have come out of it OK however it was sorted :clapping:

Vmac · Mar 10, 2015

Well every one has there own opinions ' Matt and I've got mine ' one of the guys I work with and others in same company bought expensive welding masks from a certain company ! And they began to brake the owner of company got his replaced , jocks broke the same as others had ' and when he asked the rep to sort it he said it must have been dropped from a hight and refused ! Jock picked up his cheep Esab mask in temper kicked it down the factor then picked it up and started to weld with it , and told the rep what he thought of him and the £320 or so mask ! No guesses who the firm was ! Ps if the firm have nothing to lose with Guarantees why don't they email lorch with the customers details ! To save any GREY SCENARIO 'S !!!

Vmac · Mar 10, 2015

ps the Moral of this story is don't sell people faulty goods ' then go looking for grey area's excuses ' to get out of there legal / Moral obligations to there customers ! Thanks once again Matt , but without your input I believe it would have been a " letter before claim " to get it sorted ! :fighting:

Richard. · Mar 10, 2015

Vmac said:
Well every one has there own opinions ' Matt and I've got mine ' one of the guys I work with and others in same company bought expensive welding masks from a certain company ! And they began to brake the owner of company got his replaced , jocks broke the same as others had ' and when he asked the rep to sort it he said it must have been dropped from a hight and refused ! Jock picked up his cheep Esab mask in temper kicked it down the factor then picked it up and started to weld with it , and told the rep what he thought of him and the £320 or so mask ! No guesses who the firm was ! Ps if the firm have nothing to lose with Guarantees why don't they email lorch with the customers details ! To save any GREY SCENARIO 'S !!!

Well I would just suggest you use another distributer if you don't like That one. Masks and welders etc are going to be the same where ever you go and your always going to get a problem arise with any brand from time to time that's just life but if your not happy with how that distributor resolves that problem then use another one. Simples. As you say at 70 miles there and back there must be others more local and that meet service expectations.

Vmac · Mar 10, 2015

I personally Havant had a problem until this welder broke ' but no I'm not happy with the way they handled it , but in Dumfries and Galloway there are no distributors of decent industrial type machine's like Miller Lorch, just hobby type machines , the closest being Hunters in Carlisle , that is 50 od miles each way ! But once bitten twice as shy !

gordon stephenson · Mar 10, 2015

Isn't there any such thing as good will any more, For a competent test and repair centre replacing a few components on a circuit board surely should not be too expensive.

eSCHEn · Mar 10, 2015

Dinnae know where in the area you are Vmac but when I was in Franklin Steel the other week the chap was saying they're moving into machines more now as well as the steel. Had some Oxford, Parweld and Fronius units kicking about when I was there.

matt1978 · Mar 10, 2015

Hi Mark,

For obvious reasons I can't nor would want to comment about helmets.

I am sorry about your feelings regarding Mathiesons, and there is obviously little point discussing it further on here as Mathiesons are not represented on this forum and don't have a opportunity to reply.

Hopefully going forward you will be able to enjoy your Lorch product and get the service you expected from it going forward.

Cheers

Matt

Vmac · Mar 10, 2015

I was going to have a ride over to franklins on Saturday but got held up ! Not been in for about 12 months , will take a look ! Cheers !

eSCHEn · Mar 10, 2015

Nae bother fella, happy to help.

Lovely new place they've got there (don't know of they'd moved the last time you went). Nice to have someone local enough to drive to and pick something up when you need it.

Vmac · Mar 10, 2015

Matt do you have anymore Lorch dealers in the north of England / west of Scotland ?? And yes let's hope I get the service anyone would expect from a new machine !

matt1978 · Mar 10, 2015

As and when you want anything in the future contact me directly and we'll take it from there

Jim Davey · Mar 10, 2015

Out of curiosity, what voltage was this machine and how many Kva was the generator?

Inverter went pop !!!

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