Turn around

[RonMig]

If I used a Tig to generate income and this happened to me, I certainly wouldn't want to be put out of business for 4++ weeks by this situation.
I would make the stretch to buy a second Tig (but not an esab [sorry guys, you failed], and not from that same retailer [sorry guys, you failed bigtime]).
When the warranty unit finally gets sorted out then at least you'd benefit from having it as backup.
Or if the new machine is incredible and the esab just never gets used, ever, sell the esab?

Money is an issue for most of us, but this scenario is what a credit card does best; just pay it off quick before the interest starts to bite too hard (and don't use tv-money-lenders who want to double their original loan amount every month).
Buying on credit card also means you can just ring them to raise a complaint and They get on the retailers back, as well.

Just going by this thread, the Lorch Handytig ac/dc would be my choice, due to comments by Brad and Richard.
The Thermal Arc ac/dc 202 is tempting financially but I'm unclear if its up to the level of work you demand (5-6 hours a day 3-4 days a week welding) any more comments on that, guys?

Having a local-ish retailer normally would be the clincher... but in this case going further afield must be the answer.

Good Luck

 

[angellonewolf]

how long have you owned it

 

[Jlg]

how long have you owned it

1 year in June

 

[Jlg]

If I used a Tig to generate income and this happened to me, I certainly wouldn't want to be put out of business for 4++ weeks by this situation.
I would make the stretch to buy a second Tig (but not an esab [sorry guys, you failed], and not from that same retailer [sorry guys, you failed bigtime]).
When the warranty unit finally gets sorted out then at least you'd benefit from having it as backup.
Or if the new machine is incredible and the esab just never gets used, ever, sell the esab?

Money is an issue for most of us, but this scenario is what a credit card does best; just pay it off quick before the interest starts to bite too hard (and don't use tv-money-lenders who want to double their original loan amount every month).
Buying on credit card also means you can just ring them to raise a complaint and They get on the retailers back, as well.

Just going by this thread, the Lorch Handytig ac/dc would be my choice, due to comments by Brad and Richard.
The Thermal Arc ac/dc 202 is tempting financially but I'm unclear if its up to the level of work you demand (5-6 hours a day 3-4 days a week welding) any more comments on that, guys?

Having a local-ish retailer normally would be the clincher... but in this case going further afield must be the answer.

Good Luck

The lorch would be perfect but it's too much at the minute for now I'm thinking of getting the jasic 200 digital mini because my local that sells Jasic has its own service bit and they give you a loan machine when yours is in the shop

 

[slimjim]

I have a old school (that means heavy)160a DC hf start Tig that you can borrow, but you will have to leave a £250 deposit, in Cockermouth

 

[Jlg]

I have a old school (that means heavy)160a DC hf start Tig that you can borrow, but you will have to leave a £250 deposit, in Cockermouth

Thanks for the offer but before I do anything else I'm going to phone on Tuesday and then I will se what they say

 

[angellonewolf]

ok if it was under the 6 month you would have more recorse but after the 6 months unless they changed the law after the 6months they do have a reasonable time frame to fix it this is not a stated time but normaly 28 days is seen to be reasonable in the eyes of the law

i did have the same 8 ish years ago when our tv went wrong 3 days before the school 6 weeks hols they first said a week fix phoned on the 7th day sorry but lots of repairs in and sorry now an extra week so called 2 weeks sorry we looked at it i needs a part it will be here extra week on the 3rd week phoned again sorry the part not here will be an extra week on the 4th week i called and the part still not there and upon asking when is the expected date of the actual part was another 6 weeks at that point in time i did state they had a reasonable time to repair it and that i had been very accepting in that fact but enought is enought they ended up giving me a full refund of the tv it was £550 new i had a letter to spend another £550 on a new tv in store but this was currys not a local welding shop

 

[Jlg]

ok if it was under the 6 month you would have more recorse but after the 6 months unless they changed the law after the 6months they do have a reasonable time frame to fix it this is not a stated time but normaly 28 days is seen to be reasonable in the eyes of the law

i did have the same 8 ish years ago when our tv went wrong 3 days before the school 6 weeks hols they first said a week fix phoned on the 7th day sorry but lots of repairs in and sorry now an extra week so called 2 weeks sorry we looked at it i needs a part it will be here extra week on the 3rd week phoned again sorry the part not here will be an extra week on the 4th week i called and the part still not there and upon asking when is the expected date of the actual part was another 6 weeks at that point in time i did state they had a reasonable time to repair it and that i had been very accepting in that fact but enought is enought they ended up giving me a full refund of the tv it was £550 new i had a letter to spend another £550 on a new tv in store but this was currys not a local welding shop

They've had it 3 weeks so I'll give them 1 more week then I won't be as nice or reasonable with them

 

[angellonewolf]

oh and dont keep phoning go there its easy to fob someoff on the phone not so easy if they are standing infront of you

 

[octo0072000]

could try a R teck at least there warranty is good and they do finance i believe

 

[Jlg]

could try a R teck at least there warranty is good and they do finance i believe

I won't do finance I like paying for my stuff up front that way I know I own it

 

[angellonewolf]

but the rtech has 5 year warrenty

 

[Jlg]

but the rtech has 5 year warrenty

I'll have a look at them the jasic my other local has has a 5 year and they do the repairs in house and give you a loan machine if you need one

 

[octo0072000]

I'll have a look at them the jasic my other local has has a 5 year and they do the repairs in house and give you a loan machine if you need one

R-teck also give you a loan machine by return courier ask Skoti on here about them

 

[Jlg]

R-teck also give you a loan machine by return courier ask Skoti on here about them

I didn't know that I'll have another look at the prices for them

 

[Jlg]

I've just had a look the rtech comes in 400 more than I can get the jasic for

 

[Brad93]

This issue hasn’t even been raised with ESAB yet by the distributor or the service centre.

The issue is the retailer before everyone goes throwing ESAB in the dirt.

 

[Hood]

I suggested contacting Esab and Jig seemed to say it had already been done. Maybe he was told by the retailer that they had done it or maybe I just got my wires crossed.

Would the retailer be responsible for warranty repairs? I would have thought Esab themselves would be but maybe not?

 

[Brad93]

With ESAB everything is dealt with through the retailer. Esab doesn’t sell direct and that’s how the distributor earns their commission.

The machine will be sent from the retailer to the nearest ESAB recognised service centre to be assessed. They then inform the retailer and ESAB of the warranty issue and Esab sends parts out or a new machine.

Esab service centres are usually other distributors or welder repair shops

 

[Richard.]

Would the retailer be responsible for warranty repairs?

Yes the warranty is dealt with by the distributor. Once sorted, the distributor is then to get there credit or stock reclaimed by Esab. The only way Esab or any manufacturer is responsible for warranty claims with end users is through direct sales. Distributors are paid to look after warranties and be the customers direct point of contact.