Turn around

[Hood]

With ESAB everything is dealt with through the retailer. Esab doesn’t sell direct and that’s how the distributor earns their commission.

The machine will be sent from the retailer to the nearest ESAB recognised service centre to be assessed. They then inform the retailer and ESAB of the warranty issue and Esab sends parts out or a new machine.

Esab service centres are usually other distributors or welder repair shops

So poor service from the retailer/service dept then especially as it seems Esab have no knowledge of it yet and it must be getting on for a month
Is there a way for Jig to contact Esab directly as surely they wouldn't like their customers to be waiting that long.

 

[Jlg]

This issue hasn’t even been raised with ESAB yet by the distributor or the service centre.

The issue is the retailer before everyone goes throwing ESAB in the dirt.

I wasn't nocking esab it's just I was told by the shop that esab has been told and they were aware and it was in a que to get fixed

 

[Jlg]

I suggested contacting Esab and Jig seemed to say it had already been done. Maybe he was told by the retailer that they had done it or maybe I just got my wires crossed.

Would the retailer be responsible for warranty repairs? I would have thought Esab themselves would be but maybe not?

I was told it had been done and it was them taking the time

 

[Jlg]

So poor service from the retailer/service dept then especially as it seems Esab have no knowledge of it yet and it must be getting on for a month
Is there a way for Jig to contact Esab directly as surely they wouldn't like their customers to be waiting that long.

Seems that way I bought everything off that supplier as well so I hope nothing goes wrong with my plasma or anything else they've lost my custom now it seems

 

[Jlg]

So poor service from the retailer/service dept then especially as it seems Esab have no knowledge of it yet and it must be getting on for a month
Is there a way for Jig to contact Esab directly as surely they wouldn't like their customers to be waiting that long.

A month on Thursday

 

[Brad93]

I wasn't nocking esab it's just I was told by the shop that esab has been told and they were aware and it was in a que to get fixed

Mate I’ve already told you this is not the case. ESAB doesn’t repair Buddy’s we replace them outright.

I’ve spoken with the warranty team and they’ve had nothing from anyone about a buddy tig

 

[Jlg]

Yes the warranty is dealt with by the distributor. Once sorted, the distributor is then to get there credit or stock reclaimed by Esab. The only way Esab or any manufacturer is responsible for warranty claims with end users is through direct sales. Distributors are paid to look after warranties and be the customers direct point of contact.

The only good thing that's came out of this is I seen your thred for the stainless weld cleaner an I'm going to make one since it looks like a handy thing

 

[Jlg]

Mate I’ve already told you this is not the case. ESAB doesn’t repair Buddy’s we replace them outright.

I’ve spoken with the warranty team and they’ve had nothing from anyone about a buddy tig

Yes I know I'm just stating what I was told by the shop I don't know why but it's the same excuse every time so im of to see them tomorrow instead of phoning them

 

[Richard.]

I wasn't nocking esab it's just I was told by the shop that esab has been told and they were aware and it was in a que to get fixed

What do you expect Esab to do?
They didn’t sell you the machine the shop did.
It’s the shops responsibility to sort out there own warranty claim with Esab which is an entirely different case separate to yours.
Your warranty claim is 100% between you and the distributor only.
If you buy a car from cars r us you don’t take it to ford to fix warranty problems you take it to the dealer that you bought it from. It’s got nothing to do with ford unless cars r us need to make a claim with them which is an entirely different matter.

 

[Jlg]

What do you expect Esab to do?
They didn’t sell you the machine the shop did.
It’s the shops responsibility to sort out there own warranty claim with Esab which is an entirely different case separate to yours.
Your warranty claim is 100% between you and the distributor only.
If you buy a car from cars r us you don’t take it to ford to fix warranty problems you take it to the dealer that you bought it from. It’s got nothing to do with ford unless cars r us need to make a claim with them which is an entirely different matter.

I did take it back to the shop there the ones that told me esab has it

 

[zeppelin builder]

Where abouts are you?

Sounds like cumbria dear watson .4 twining = tea anywhere else

 

[Jlg]

My trust in esab has come back after having help from two people who work for esab thanks for the help now I know what's going on with it it's just a wating game but since I know what's happening that's not a problem

 

[Hood]

Fingers crossed you get it back soon

 

[Jlg]

Fingers crossed you get it back soon

Yes it should be back soon the problem I have had is the shop not saying where it was they said esab had it but it turns out a esab authorised service centre has it but the people that have helped said that they followed the rules for waranty work so maby the confusion has come from being passed from who delt with it to who phone us and give us the information and me not getting a recipt when I bought it

 

[Jlg]

its back at the shop now I just need to go pick it up

 

[Richard.]

its back at the shop now I just need to go pick it up

Top man.
Don’t break it again

 

[Jlg]

Top man.
Don’t break it again

I'll try not to I think the shop is in one with me he didn't sound happy on the phone

 

[Brad93]

I'll try not to I think the shop is in one with me he didn't sound happy on the phone

That’s odd no idea why they would be unhappy.

At least the machine is fixed.

 

[Jlg]

That’s odd no idea why they would be unhappy.

At least the machine is fixed.

I don't know he just didn't seem happy he never even came on today his helper got me it on another note it's missing its shoulder strap do you think I'm best phoning the service place since they'll of been the ones to take it off and I'm going to write the serial number down in the instruction manual

 

[Brad93]

I don't know he just didn't seem happy he never even came on today his helper got me it on another note it's missing its shoulder strap do you think I'm best phoning the service place since they'll of been the ones to take it off and I'm going to write the serial number down in the instruction manual

Yeah give The service place in Gateshead a ring.