Cut-50 busticated. Yes, the xmas one.

[Spark plug]

I hope you get it sorted soon, it's a big pain in the a**e

 

[octo0072000]

open dispute ASAP goods not as described also state it appears that the seller is not in the UK as stated
on listing

 

[mike os]

repair is not acceptable, it is brand new so only accept a new replacement or full refund

 

[skotl]

So... some mixed news. First off, I can only open a dispute within 30 days and this was an xmas present so the 30 days expired on 2nd January, before the unit broke.

However, they are saying they will send me a replacement. And they don't want the broken one back.

...but it will take 25-30 days to arrive...

To be honest, if they are as good as their word (and we have no way to judge that right now) then that would be a good outcome - a hopefully working unit and a box o' spares.

Not much I can do now except wait 25 days. I'm in the same boat with ebay / paypal whether I shout today or in 25 days time - both are after the 30 day dispute-settlement time.
Tell you what really pees me off, though. I pointed my wife at that ad because it said "London" rather than China, so that I could have avoided all of this hassle, but that turns out to have been a lie.

Thanks for the support, all.

 

[octo0072000]

So... some mixed news. First off, I can only open a dispute within 30 days and this was an xmas present so the 30 days expired on 2nd January, before the unit broke.

However, they are saying they will send me a replacement. And they don't want the broken one back.

...but it will take 25-30 days to arrive...

To be honest, if they are as good as their word (and we have no way to judge that right now) then that would be a good outcome - a hopefully working unit and a box o' spares.

Not much I can do now except wait 25 days. I'm in the same boat with ebay / paypal whether I shout today or in 25 days time - both are after the 30 day dispute-settlement time.
Tell you what really pees me off, though. I pointed my wife at that ad because it said "London" rather than China, so that I could have avoided all of this hassle, but that turns out to have been a lie.

Thanks for the support, all.

paypal is 180 days as far as i know

 

[skotl]

paypal is 180 days as far as i know

Hmmmm... seems it's 45 days according to this

Ah shoot.. what to do.. what to do.. if it was 180 days, I'd let it ride and see whether I got a replacement.

But at 45 days, I'd need to make a claim within the next week. Decisions...

 

[skotl]

Hmmmm... seems it's 45 days according to this

Ah shoot.. what to do.. what to do.. if it was 180 days, I'd let it ride and see whether I got a replacement.

But at 45 days, I'd need to make a claim within the next week. Decisions...

Wait, wait, wait! That is the generic terms. I probed deeper into the UK terms and it says this;

• Open a Dispute
  • Open a Dispute within 45 days(or, if you are claiming as a registered UK resident user of PayPal, 180 days)of the date on which you made the payment for the purchase you would like to dispute.

Woohoo Thanks, Octo, you're absolutely right! Fine, I'll sit tight and see whether the replacement arrives (and works!), and I can fall back on Paypal if it doesn't

 

[octo0072000]

i would make a case with paypal now
seller misled you as not uk seller
goods are not as described i.e broken
get a refund then buy from a uk seller with a good returns warranty etc

 

[DrDeAtH]

I would open the dispute BEFORE the 45 days is up. As you say the seller was listed as London UK.
The fact that the goods are being shipped from their Chinese supplier may cloud peoples thinking on this.

If the unit arrives as said, close the dispute.
Err on the side of caution....

 

[AdrianH]

I would just like to say first to the OP that I hope it gets sorted to your satisfaction. I do most of my ebay purchases with the UK only ticked as I only want to deal with UK businesses for reasonable value items. When I first saw this thread the first thing I did was to go and dig out my receipt for mine and have now put it somewhere safe.

I am fortunate in that one of the Ebay sellers turned out to be located about 4 miles from me in Blackburn. When I asked about warranty I was told 12 months and bring it back here and we will fix. They buy replacement boards and will fit them selves. They are basically an importer and have a large warehouse and a small office and a few guys on the floor that un-pack, pack and repair when they can. They list things cheaper sometimes on their website then on ebay which is good for me but not always good for others of distance.

 

[skotl]

I would open the dispute BEFORE the 45 days is up. As you say the seller was listed as London UK.
The fact that the goods are being shipped from their Chinese supplier may cloud peoples thinking on this.

If the unit arrives as said, close the dispute.
Err on the side of caution....

That makes sense - I'll read the entire purchase protection doc.

 

[mike os]

Raise a claim with both paypal and eBay. .. you can always close them when resolved

 

[skotl]

Ebay's out. It's a 30 day limit, so being bought on the 2nd Dec as an xmas present bust that path.

 

[the snooper]

Ebay's out. It's a 30 day limit, so being bought on the 2nd Dec as an xmas present bust that path.

it counts from the last estimated delivery date you were given when you ordered it

 

[ford34/2]

Yes agree with everyone---OPEN A CASE as I previously said, it can be closed at anytime you choose. If or When satisfaction has been achieved.
Stan

Think Nike-Just do It

 

[pondy]

Sorry to hear your plasma broke. I wouldn't be waiting up to 30.days for a new one, think you mentioned the original one turned up in a few days so must be been sent from the UK, why can't the replacnent be sent from UK.
If I was in your position I would request your money back, either from seller or open a case. You might get to keep the old unit Whig someone on eBay would take or of they request it back make sure they pay postage.
when you get money back get one from a UK seller. I have a giant cut 40 from eBay for £200, done quite a lot of cutting with no issues and a UK seller. Also plasma part will repair Chinese plasma and mma for £100 Inc postage

 

[the snooper]

What if you change your mind?
Consumer Contracts Regulations
The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 apply to sales made by a seller acting in the course of business to a consumer which have been concluded at a distance. In other words, where there is no face to face contact between the seller and the consumer. This would cover sales over the internet.
The Consumer Contracts Regulations apply only to certain purchased items.
Under the Consumer Contracts Regulations a business seller has to refund the price of an item (and original delivery charges) if the consumer changes their mind within 14 calendar days of when they receive the returned item or proof that the return has been posted.
Consumers have a minimum of 14 calendar days from the day after the item is received to let sellers know they’d like to return the item for a refund. Sellers can set a longer returns timeframe if they choose. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Legally, sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. Sellers can specify a returns timeframe and who pays for return postage when they create their returns policy.
Sellers must inform their customers of their right to withdraw from the contract within the 14 day cooling-off period. If sellers do not provide this information, consumers have up to 12 months to return an item for a refund.
You can read more about online and distance selling for businesses on the UK Government website

were you informed by the seller ?

 

[DuffyBB]

Not good, sorry to hear its went pop. As said, I'd start a claim/dispute everywhere you can(ebay/paypal). The 25/30 day nonsense seems like a ploy to run the clock down tbh.

 

[the snooper]

any update on this yet

 

[DuffyBB]

any update on this yet

Only that he's not given me the broken one yet